Privacy Policy

2. Information We Collect

• Contact details such as your name, email address, billing address, shipping address and telephone number.
• Order information such as products purchased, payment status, order history, delivery details and customer service records.
• Technical information such as IP address, browser type, device data, cookies and usage analytics.

3. How We Use Information

• To process and deliver orders, manage payments, provide customer support and handle refunds or complaints.
• To improve our website, detect fraud, maintain security and understand how visitors use our services.
• To send service-related communications and, where permitted, marketing communications that you can opt out of at any time.

4. Sharing and Disclosure

We may share personal information with payment processors, logistics providers, website hosting providers, analytics providers, fraud prevention partners and other service providers that help us operate our business. We may also disclose information where required by law, regulation, court order or lawful request.

5. Cookies and Similar Technologies

We may use cookies, pixels and similar technologies to keep the site functioning, remember preferences, measure traffic, improve performance and support advertising or analytics. You can control cookies through your browser settings, although disabling them may affect certain site features.

6. International Processing

Our service providers may process information in different jurisdictions depending on hosting, payment, logistics or technical support arrangements. By using our website, you understand that your information may be transferred to and processed in locations outside Hong Kong and your home jurisdiction, subject to reasonable safeguards where applicable.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution and record-keeping requirements. We use administrative, technical and organizational measures designed to protect information, but no transmission or storage system can be guaranteed to be completely secure.

8. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or information about personal data we hold about you. You may also request that we stop using your information for direct marketing. To make a request, contact us at info@boxingglovesshop.uk.